CloudGear365 is a comprehensive online portal offered by Simply iCard, designed to meet the diverse needs of modern businesses and organizations seeking streamlined IT management and effective change management and communications solutions.
Online portals serve many business needs, including as a centralized hub for IT support, issue tracking, and change management. Many out-of-the-box versions of online portals exist, but only one offers true customization options.
Create a dynamic and customized online portal that improves your Service & Support, Onboarding, and Change Management experiences.
Create a centralized platform for reporting and managing IT tickets, ensuring that all issues are addressed promptly and with minimized interruptions.
Use the built-in tools to effectively plan, document, and communicate changes, reducing the risk of errors and ensuring a smooth transition.
Simplify communication among stakeholders, encourage collaboration, and keep everyone informed of IT progress, changes, and updates.
Reduce reliance on IT with a centralized knowledge library that empowers users to resolve common issues, plus share internal knowledge and best practices.
Help Desk and IT Ticketing System Change Management & Communications Centralized IT Support and Knowledge Base Efficient Incident and Request Management
The ongoing governance, policy, and process guidance is simplified with CloudGear365’s IT Managed Services:
CloudGear365 Change Management users receive FAQs, videos, and documentation stored in a searchable library. This makes it easier for users to discover important knowledge base and How-To articles about the pending change and its onboarding. The tool’s analytics capabilities allow you to monitor usage and keep content evergreen.
The communications portal makes it easy to send targeted and personalized emails to users about the ongoing change process. Its analytics capabilities provide a simple way to monitor who has/has not opened the message, plus the amount of time spent consuming the information.