Build a Customized Online Support Portal
Introducing CloudGear365
Introducing CloudGear365
CloudGear365 is a comprehensive online portal offered by Simply iCard, designed to meet the diverse needs of modern businesses and organizations seeking streamlined IT management and effective change management and communications solutions.
CloudGear365 Endless Benefits
Online portals serve many business needs, including as a centralized hub for IT support, issue tracking, and change management. Many out-of-the-box versions of online portals exist, but only one offers true customization options.
Create a dynamic and customized online portal that improves your Service & Support, Onboarding, and Change Management experiences.
Create a centralized platform for reporting and managing IT tickets, ensuring that all issues are addressed promptly and with minimized interruptions.
Use the built-in tools to effectively plan, document, and communicate changes, reducing the risk of errors and ensuring a smooth transition.
Simplify communication among stakeholders, encourage collaboration, and keep everyone informed of IT progress, changes, and updates.
Reduce reliance on IT with a centralized knowledge library that empowers users to resolve common issues, plus share internal knowledge and best practices.
CloudGear365 offers
Help Desk and IT Ticketing System
Change Management & Communications
Centralized IT Support and Knowledge Base
Efficient Incident and Request Management
Managed Services
The ongoing governance, policy, and process guidance is simplified with CloudGear365’s IT Managed Services:
Unified Endpoint Management
This service includes management of desktop, mobile, virtual desktop, and digital workspace.
Effective Change Management
This includes management of Identity & Access, Threat & Information Protection, Incident & Response Management, plus vulnerability & Threat Management.
Collaboration
This service includes management of important M365 tools including Teams, SharePoint, Exchange, OneDrive, and other M365 apps.
Change Management Services
Training and Development
CloudGear365 Change Management users receive FAQs, videos, and documentation stored in a searchable library. This makes it easier for users to discover important knowledge base and How-To articles about the pending change and its onboarding. The tool’s analytics capabilities allow you to monitor usage and keep content evergreen.
Communications
The communications portal makes it easy to send targeted and personalized emails to users about the ongoing change process. Its analytics capabilities provide a simple way to monitor who has/has not opened the message, plus the amount of time spent consuming the information.
Start Your CloudGear365 Journey Today
Get a smooth transition with the frameworks, tools, templates, tutorials, best practices, and video training included in CloudGear365’s Change Management toolkit.
